Travel With Confidence
Terms & Conditions
Welcome to Dunova Travel. By using our website or booking an experience through Dunova, you agree to these Terms & Conditions. Please read them carefully before making a booking.
About Dunova
Dunova Travel provides an online platform for discovering and booking tours, activities, and travel experiences. Experiences may be operated and delivered by independent tour operators, guides, transportation providers, or other local partners.
Bookings & Reservations
When you make a booking through Dunova, you agree to provide accurate and complete information.
A booking is confirmed once you receive a booking confirmation from us or the relevant booking provider. Please check your confirmation carefully, including the date, time, meeting point, number of travellers, and included services.
Prices & Payments
All prices displayed on our website are subject to change and may vary depending on availability, dates, group size, or selected options.
Payment must be completed using the payment methods available at checkout. Any additional charges, fees, or services will be shown where applicable before completing your booking.
Cancellations & Refunds
Cancellation and refund conditions may vary depending on the experience and provider.
Where applicable, the cancellation policy shown during the booking process will apply to your reservation. If an experience offers free cancellation up to 24 hours before departure, the applicable conditions and deadlines will be stated in your booking details.
Refund processing times may depend on the payment provider.
Changes & Availability
Experience schedules, prices, routes, meeting points, and inclusions may occasionally change due to operational requirements, weather, safety concerns, or circumstances beyond our control.
If a significant change affects your booking, we or the relevant provider will make reasonable efforts to inform you and provide available alternatives where applicable.
Tour Operators & Experience Providers
Dunova works with third-party experience providers who are responsible for delivering the booked experience.
While we carefully select our partners, Dunova is not directly responsible for every aspect of an experience operated by a third party. The provider’s own terms, safety requirements, and operating conditions may also apply.
Traveller Responsibilities
You are responsible for providing accurate booking information and following the instructions provided by Dunova and the experience provider.
Travellers must arrive at the specified meeting point on time and comply with applicable safety rules, age requirements, health or fitness requirements, and other conditions stated for the experience.
Website Use
You agree to use the Dunova website lawfully and responsibly.
You must not misuse the website, interfere with its operation, attempt unauthorized access, provide false information, or use our content without permission.
We may update, modify, suspend, or discontinue parts of the website or its services when necessary.
Liability
Dunova will make reasonable efforts to provide accurate information and reliable booking services. However, we cannot guarantee that every experience will always operate exactly as described.
To the extent permitted by applicable law, Dunova is not responsible for losses, delays, injuries, cancellations, or changes caused by circumstances outside our reasonable control or by the actions of independent experience providers.
Nothing in these Terms limits any rights or protections that cannot legally be excluded.
Contact & Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, booking processes, or legal requirements.
By continuing to use our website after changes are published, you agree to the updated Terms.
If you have any questions about these Terms & Conditions, contact us:
Email: booking@dunovatravel.com
WhatsApp: +20 115 468 261
24/7 Support: Always here to help.