Your Privacy Matters
Privacy Policy
At Dunova Travel, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, make a booking, or contact us.
Information We Collect
We may collect information you provide when using our website or services, including:
- Full name
- Email address
- Phone number
- Booking details
- Travel dates and number of travellers
- Booking reference
- Special requests
- Messages submitted through our contact forms
We may also automatically collect basic technical information such as your IP address, browser, device type, pages visited, and general website usage.
How We Use Your Information
We use your information to:
- Process and manage bookings
- Send booking confirmations
- Respond to enquiries and support requests
- Provide information about tours and experiences
- Process payments through our payment providers
- Improve our website and services
- Maintain website security
- Prevent fraud or unauthorized activity
- Meet applicable legal requirements
We only use personal information where reasonably necessary to provide and improve our services.
Bookings & Payments
When you make a booking, certain information may need to be shared with the tour operator, experience provider, transportation provider, or other service partner responsible for delivering your experience.
Payments may be processed through third-party payment providers. Dunova does not necessarily store your complete payment card information. Payment providers handle payment information according to their own terms and privacy policies.
Sharing Your Information
We may share relevant information with trusted service providers that help us operate Dunova, including:
- Experience and tour providers
- Payment providers
- Website hosting providers
- Email and communication services
- Analytics and technology providers
- Security and fraud-prevention services
We may also disclose information where required by law or a valid legal request.
We do not sell your personal information to third parties.
Cookies & Analytics
Dunova may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve our services.
Cookies may help us remember preferences, measure website performance, and understand visitor behaviour.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
Marketing & Communications
If you choose to receive marketing communications from Dunova, we may contact you about:
- New experiences
- Travel inspiration
- Special offers
- Promotions
- Destination updates
You can unsubscribe from marketing communications at any time.
We may still send essential communications related to your bookings, enquiries, or services you have requested.
Data Security & Retention
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, maintain business records, resolve disputes, prevent fraud, and meet legal or regulatory obligations.
No online system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Request information about how your data is used
To make a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
Third-Party Services & Transfers
Our website may contain links to third-party websites or services, including payment providers, booking partners, and communication platforms.
These third parties have their own privacy policies, and Dunova is not responsible for their privacy practices.
Because some of our service and technology partners may operate in different countries, your information may also be processed or stored outside your country of residence. Where applicable, we take reasonable steps to ensure appropriate protection of your information.
Changes & Contact Us
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
The “Last Updated” date at the top of this page will indicate when the policy was most recently revised.
If you have questions about this Privacy Policy or how Dunova handles your information, contact us:
WhatsApp
+20 115 468 261
24/7 Support
We’re always here to help with your questions and travel needs.